I recently saw a documentary on British TV about the low cost airline RyanAir. The CEO claimed excellent customer service because they are able to deliver the cheapest flights in Europe (cost), best punctuality (time), and the most modern fleet of aircraft (quality). However, their customers do not necessarily agree with the assertion [...]

Do end-users fit the informatics requirements?
View more presentations from John Trigg.

The use of social media in business has been steadily growing. In the laboratory world we’re probably still scratching our heads a bit trying to figure out how to take advantage. This presentation from NASA serves as a useful introduction to social media and how these tools can be applied to project [...]

John Trigg made a post where he talked about project issues such as buy-in. As I started to reply to it to discuss the difficult issue of dealing with people on our laboratory informatics projects, I realized this could fill a book, so I could at least make a separate post for it.
Regardless how many [...]