I recently saw a documentary on British TV about the low cost airline RyanAir. The CEO claimed excellent customer service because they are able to deliver the cheapest flights in Europe (cost), best punctuality (time), and the most modern fleet of aircraft (quality). However, their customers do not necessarily agree with the assertion [...]

Do end-users fit the informatics requirements?
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Science always was, and always will be, a subject that promotes and provokes debate.  The quest for knowledge and the evaluation of ideas and theories forms the basis of the subject.  It seems then that Web 2.0 tools are a natural fit in our wired world to advance debate, and there is a growing body [...]

This week, I ran a workshop at a VIBEvents conference on Laboratory Data Management in Munich on the subject of The Integrated Laboratory of the Future.   Within the class, whilst we were talking about the current constraints on achieving a fully integrated environment, there was a specific point raised about our limited outlook as [...]

John Trigg made a post where he talked about project issues such as buy-in. As I started to reply to it to discuss the difficult issue of dealing with people on our laboratory informatics projects, I realized this could fill a book, so I could at least make a separate post for it.
Regardless how many [...]