Why are People Afraid of Change?
My entry into Records and Information Management came about when I got an assignment about 20 years ago to bring new technology into my company. I soon discovered that scientific breakthroughs were good, but the potential to run your business better and faster, with less manpower, via business process management was much more appealing.
A lot of the early projects I implemented concerned the conversion of paper based business operations to computer based. Through these experiences I learned that the biggest obstacle to implementing new processes was peoples’ inherent fear of change. This is a basic characteristic of people that has been developed through evolution. Men are driven by nature to find the highest place for them within a hierarchy and are motivated to protect their position and move up when possible. Women have different motivations which are concerned with social influence. But they too will fight to maintain their position and status.
Fear is an emotional response to a perceived threat. It is a basic survival mechanism occurring in response to a specific stimulus, such as pain or the threat of danger.
I have seen all of the following common reactions to fear in some people when I was trying to introduce change:
- Anger
- Increased blood pressure
- Tightening of muscles
- Dilation of the pupils (to let in more light)
- Increased sweating
If you see that a lot of people are reacting with fear to the changes you are proposing, things have gone very wrong and most likely the program that you are trying to implement is in serious danger of failing. Fear is contagious and will spread rapidly.
Here are a few hints on how to minimize the fear reaction.
A person trying to introduce change must first of all be likeable and unthreatening. This is much more important initially than extensive explanations about why the change will be a good thing for all. You can be likeable when you sincerely try to learn about people whose job scope will be affected. Be a friend; don’t push your agenda too hard at the beginning.
For many people change will mean making some information that they currently control more public. They will cease to be the exclusive “go to” person. This is the “I know something important that no one else knows” power position. Their new role will be to manage the life cycle of the information collection assuring that it is complete and up to date. If they are the information authors the new process should advertise that they are the “inventors” and will fortify their position.
Explain this to them. It may take a little while to sink in, but most of them will get it.
There will always be a few people whose fear level will be too high to overcome initially. However, after they see that others are not afraid they will come around.
What’s new?
RECORDS & ARCHIVING
After only a month that Autonomy announced it was buying CA’s information governance business it has already integrated its IDOL search platform into what was CA’s Message Manager
ZL Technologies Inc, announced new enterprise-class social media archiving capabilities. Using FaceTime’s Unified Security Gateway, ZL´s Customers can manage a variety of electronic content, from emails to instant messenger, Sharepoint and social media, using the single repository, policy engine and search interface of ZL Unified Archive.
Iron Mountain Incorporated has expanded its partnership with InterVision to allow the Santa Clara, Calif. IT firm to offer users of NetApp and Microsoft Exchange Iron Mountain’s newly-acquired NearPoint(TM) solution for archiving, accessing and protecting email. InterVision’s customers can now enjoy high performance, manageability and lower operating costs by combining leading technology from NetApp and Iron Mountain in a single integrated solution for managing Microsoft Exchange.
ELN / LIMS
In order to minimize disruption to their existing processes and procedures, Novozymes chose to develop their own, custom-built ELN solution. By taking their lab processes digital, Novozymes saves the time it takes for teams of scientists to assemble and authorize paper-based documentation. Through the ELN, documents proving scientific discovery and product inventions (which are later used in patent applications) are approved and trusted via standard digital signatures, and made electronically available to an unlimited number of researchers from remote locations, for years into the future. The potential benefits of enhanced collaboration and document control influenced Novozymes’ decision to base their ELN solution on a SharePoint foundation, a document management platform which they were already using for various other business processes. The addition of digital signatures to the ELN makes the entire solution electronic through-out.
